"How can we make this job as affordable as possible for the customer"
All too often now a days with big business and corporations do businesses lose what matters the most, making a customer feel appreciated for their business. We strive to show each customer that they are the most important customer by knowing their name, returning their calls and emails promptly, and our team to be familiar and all on the same page for their project. For this reason, our second philosophy and approach is to:
"treat every customer, like our only customer"
We provide both flexibility in scheduling customers in at a time convenient for them as well as putting ourselves in the customers shoes and asking "how would I want this job handled if I were Mr. Jones".
Junk Hauling in New Hampshire and Eastern Massachusetts
So You Want To Know More About Ole' Trash Can Willys?
My name is Steven Heimsath, Im the owner of Trash Can Willys. I started the company after receiving outrageous quotes from a local trash disposal company to get rid of my own junk after moving to New Hampshire from Boston Ma to raise my family. I thought to myself "this is crazy, I can help people get rid of junk better than these guys", and so I have. One debris disposal company in particular was 1-800-got-junk that gave me a same day junk hauling quote. I thought the price was crazy and I knew it was inflated to the point it was borderline a rip off. I started the company off with a pickup truck and a small trailer and great personable service. I wanted the company to make getting rid of junk a pleasant experience for the customers as well as our staff. I think there is a big difference when dealing with us rather than a huge corporation some being summarized here:
- We actually know our customers names
- We work with each customer personally to ensure you get your junk removed at the fairest price you will find
- We know who our regular customers are because we treat each customer like our only customer
- Our staff is very professional, I would say MORE professional than our corporate competitors because of the owner - employee approach we take with regards to training and a "can do happily" company attitude
- You will find our staff both pleasant and eager to help you
- We all actually LIKE OUR JOBS - ask the guys when they come out if they like their job, guaranteed they will say they love it, because our employees are well taken care of, respected, and appreciated. They WANT to do a good job for you, so your happy and our company succeeds
- Being a small local business we help the local economy and employ good people
Meet the Team
We put a lot into our employees and our culture. We want happy employees, dedicated to our cause... Providing you with a professional staff that cares that you were thrilled and WOW'd by our service.
Founder & CEO
Steve (aka Willy) Lives in Litchfield New Hampshire with his wife of 10 years and 3 children. Steve is a US Navy veteran, involved in the community and a dedicated husband and father. Steve prides himself in his honor and keeping his word. We think it shows in how we do business. We still believe in people and the bond a handshake seals.
Cell - 603-341-9210
Senior Drivers Assistant
Matt Martin is our other fearless leader and General Manager, Matt ensures our crews provide the top-notch service our customers are accustomed to. Matt is an extremely friendly and approachable person which helps him to keep both customers and staff happy all day long
Cell - (603) 497-0265
Matt is reachable 7am to 7pm Mon-Sat
Senior Drivers Assistant
Property Cleaning Manager
Steve Haepers (aka Steve-O)
Steve is our resident "Big Guy Teddy Bear"! His physical presence can be intimidating to those that peak through the door when he comes a calling, don't let it fool you. Steve is one of the most friendly and helpful crew members we have and truly cares that our customers are left satisfied and happy. He keeps crew members on their toes to ensure you get the best service possible.
A Note About Our Crew As A Whole
We are not just saying this because it's protocol for an about page. Our crew members go through an extremely extensive background check, pre-employment check, drug screening, and are trained extensively for a 3 month period where new crew members are kept under a watchful eye.
Through this probationary time frame we get to know our staff very well and some don't make the cut. You would be extremely surprised and impressed with the process for a "garbage disposal company" on what we put these guys through. The reasoning is our company culture is not taken lightly.
After completing their training these crew members are like family to us and that is the way the business is ran, with a family "feel" to it. All said, anyone of these guys we would trust watching our kids, homes, and personal belongings with the fullest of confidence. They have all demonstrated sincere and real character as we have gotten to know each one of them.
You can rest assured you, your home, and your personal belongings are in truly good hands. These are not drifters, low character, people scraping by. These are career professionals for our business and damn good at their jobs. They believe in our vision and are all invested heart and soul in the businsss and ultimately in providing you the best service possible for the fairest price they can...
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Where Did The Name Come From Anyways?
Steve - "I chose the name keeping with the idea of making it fun for customers and staff. There was a show years ago called crank yankers, they would pretend to make prank phone calls and one of the characters I found hilarious, his name??? Junk Yard Willy, we decided on Trash Can Willys and ran with it and LOVE the name. I wanted our name to be fun and different and unique instead of all these stupid 800 junk company spin offs."
How's The Company Doing?
The company and ethics have worked, worked out greatly to this point. We think our principles have helped make that happen. We operate with pride and a "can do happily" attitude because we love what we do.
We help our customers, we do favors on-site moving furniture around for the elderly lady living alone, to helping the "Do It Yourselfer" bring in a heavy dresser while we're there doing a junk pickup just to lend a hand.
Steve: "I like to think we are an "old school" company, standing behind our hand shakes and doing exactly what we say we are going to do, when we say we will do it, and for how much we said we would do it for. I have always taken honoring my word to people with great pride and operate our company that way.
Sure, we aren't always perfect, every now and then a piece of junk may be overlooked, or we ran slightly late for a pickup, things happen in life. I can tell you we always make things right - from calling ahead to let our customer know we are running behind to going back for that missed tire under the deck and so on. Its the greatest reward when we leave our customers, pulling away in the truck and knowing they liked us, the service, and the price... such a great feeling of accomplishment each stop, each day, each year. Hence why we from 30% on the bottom line EVERY SINGLE YEAR. That says we are doing something right, a lot.
We Protect Our Customers, Employees and The Environment
We have all the proper protections for our customers, staff, and property in place. We carry all needed insurances and haven't had an issue in going on 9 years of business.
On our website footer we make our insurances and credentials readily available to all. Something you should ask for when having a junk removal company do work for you on your property...
In the area the last 8 years many other small "fly by night" companies have opened and advertise heavily but do not have ANY insurances in place. That means if something breaks on your property you aren't covered, if one of their employees gets hurt you are at risk of being sued by that uninsured employee, and unfortunately many of these companies will drive out in to the woods and illegally dump your items to avoid proper disposal practices and the costs that go along with them, this puts both you and them at risk by Federal Illegal Dumping code enforcement done through the EPA.
Please consider this, not only do we offer very fair pricing, we also protect you, your home, our staff, and the environment from any unwanted circumstances. This is a big thing to consider when thinking about a local trash disposal company.
In closing, I do hope we gain the opportunity to be plugged in on your mobile phone contacts list to be used when you need your junk removed fairly, safely, and responsibly. We hope to hear from you and good luck with the junk!!!